See what happens before payment.
Your revenue cycle starts before the patient arrives and continues until the account is accurately resolved. Step inside the traditional cycle to see what each stage does—and where one small error can begin traveling forward.
The cycle is larger than billing.
Payment depends on information moving accurately through the front office, clinical and billing workflows, payer processing, follow-up, and patient account resolution.
Front End
Scheduling, eligibility, authorization, and registration establish the information every later stage will use.
Mid-Cycle
Documentation, charge capture, coding, claim creation, and submission turn the patient encounter into a billable claim.
Back End
Payer decisions, payment posting, denials, follow-up, and patient billing determine how the account is resolved.
Follow the information through all ten stages.
Select a stage to see what happens there, where errors may begin, and how a concern can affect everything that follows.
Scheduling & Pre-Registration
What Happens
The appointment is scheduled and the patient’s basic demographic, insurance, contact, and service information is collected before the visit.
Where Errors May Begin
Incorrect names or birth dates, incomplete insurance information, the wrong appointment type, duplicate accounts, or missing contact details.
The visible problem may not be where it began.
A denial, delayed payment, or inaccurate patient balance may appear near the end of the cycle even when the original information gap occurred much earlier.
Information enters the cycle.
Patient, coverage, service, and clinical details establish what later teams and systems will process.
Each handoff adds responsibility.
Documentation, coding, billing, payer processing, and follow-up all depend on the accuracy of what came before.
The account reaches resolution.
Accurate payment and patient balances require the full cycle—not one department—to work together.
Find where the pattern actually begins.
Maison Dexara reviews the full process to help practices identify where delays, denials, inaccurate balances, and unnecessary rework may begin.