Terms & Conditions

MAISON DEXARA INCORPORATED TERMS AND CONDITIONS

Effective Date: January 1, 2026

Last Updated: July 20, 2026

These Terms and Conditions (“Terms”) govern access to www.maisondexara.com and the services offered by Maison Dexara Incorporated, also doing business as The Maison Dexara Firm (collectively, “Maison Dexara,” “we,” “us,” or “our”). By accessing our website, submitting a service request, scheduling an appointment, purchasing a service, accepting a proposal, or signing an agreement that incorporates these Terms, you agree to be bound by them. If you are acting for a healthcare practice, company, patient, minor, or another person, you represent that you have authority to act on that person’s or entity’s behalf.I

IMPORTANT SERVICE LIMITATIONS: Maison Dexara provides healthcare revenue cycle consulting, medical auditing, administrative guidance, education, and patient financial-navigation services. We are not a healthcare provider, health plan, payer, clearinghouse, law firm, accounting firm, debt-settlement company, credit-repair organization, or government agency. Our services do not provide medical diagnosis or treatment and do not replace advice from a licensed physician, attorney, certified public accountant, tax professional, or other appropriately licensed professional. Maison Dexara does not control provider charges, payer decisions, insurance benefits, claim outcomes, reimbursement, denials, prior authorization decisions, financial-assistance eligibility, collection activity, credit reporting, or the conduct of third parties. We do not guarantee payment, recovery, savings, approval, denial reversal, reimbursement amount, increased revenue, reduced patient responsibility, or any other particular result. The current services covered by these Terms do not include the sale of Medicare products, health insurance, or life insurance. Separate insurance or affiliate services, if offered, require separate terms, disclosures, licenses, and agreements.

1. Eligibility and Authority You must be at least 18 years old and legally capable of entering into a contract to purchase services for yourself. A parent, guardian, legally authorized representative, or properly authorized business representative may act for another person or entity when permitted by law. Maison Dexara may request information reasonably necessary to verify identity, legal authority, business authority, guardianship, or permission to access or discuss records. We may decline or pause a service if authority cannot be verified. 2. Relationship to Other Agreements These Terms are general website and service terms. A provider engagement, patient service, or other transaction may also be governed by a proposal, estimate, order form, booking confirmation, invoice, Scope of Work, Master Services Agreement, Business Associate Agreement, confidentiality agreement, patient consent, authorization, or other written agreement. If a signed or service-specific agreement conflicts with these Terms, the more specific agreement controls for that engagement. A Business Associate Agreement controls the handling of protected health information within its scope. Maison Dexara’s Privacy Policy separately explains our general data practices. Applicable law controls over every agreement. 3. Services and Scope Provider and business services Provider services may include revenue cycle assessments, billing-process reviews, medical auditing, claims and denial review, reimbursement review, recovery guidance, workflow consulting, staff education, executive support, monthly monitoring, patient financial-education support, and related corporate compliance or administrative services. Patient and consumer services Patient services may include insurance coverage education, medical bill review, financial-assistance resource education, multi-provider billing navigation, family billing consultations, patient advocacy preparation, bill-resolution support, and written preparedness or next-step guidance. The exact work included in an engagement is limited to the service description, booking, proposal, or Scope of Work accepted by the parties. Any task, record range, payer, location, meeting, travel, appeal, authorization review, additional bill, or follow-up outside the agreed scope may require written approval, additional time, or an additional fee. Maison Dexara may decline a request that is outside our expertise, requires a license or legal authority we do not hold, presents a conflict of interest, cannot be performed securely or lawfully, or would require us to make a clinical, legal, payer, or governmental decision. 4. Provider and Business Client Responsibilities Provider and business clients remain responsible for their operations, coding, documentation, claim submission, billing, compliance, clinical decisions, staffing, payer enrollment, contractual obligations, financial statements, patient communications, and implementation decisions unless a signed Scope of Work expressly assigns a particular task to Maison Dexara. Maison Dexara’s reviews are based on the records, samples, access, explanations, and time period made available to us. A sample or snapshot assessment is not a complete audit of every account, claim, employee, payer, location, or compliance obligation unless the Scope of Work expressly states otherwise. Provider and business clients agree to: - provide complete, accurate, timely, and lawfully obtained information reasonably needed for the engagement; - identify known deadlines, payer requirements, litigation, audits, investigations, repayment demands, or other material circumstances that may affect the work; - provide only the access reasonably necessary for the agreed service and promptly remove access when it is no longer needed; - maintain appropriate backups and internal records; - review findings and recommendations before implementation; and - retain final responsibility for business, billing, coding, clinical, legal, compliance, employment, and financial decisions. Maison Dexara is an independent contractor. Nothing in these Terms creates an employment, agency, partnership, joint venture, fiduciary, clinical, or insurer relationship. We do not become the client’s full-service billing department or replace an existing billing vendor unless a signed agreement expressly provides otherwise. Patient and Consumer Service Responsibilities Patient services are educational and administrative. Maison Dexara helps individuals understand and organize billing or insurance information, identify questions, review available documents, and prepare for communications with providers or payers. We do not diagnose medical conditions, select treatment, determine medical necessity, provide legal representation, adjudicate claims, guarantee benefits, or compel a provider, payer, collector, or government program to act. Patients and consumer clients remain responsible for: - providing accurate and complete bills, explanations of benefits, plan documents, correspondence, deadlines, and account information; - reviewing original documents and verifying information directly with the provider, payer, employer, plan administrator, attorney, or other responsible party; - paying undisputed amounts when due or making their own decision about payment after obtaining appropriate professional advice; - protecting appeal, grievance, collection, court, credit-reporting, or other deadlines; and - deciding whether to follow any educational guidance or suggested next step. Maison Dexara may help prepare a communication or participate in a contact when included in the purchased service and supported by the necessary authorization. Unless a separate written agreement states otherwise, Maison Dexara is not your attorney, legal representative, insurance agent, authorized payer representative, guarantor, or fiduciary. Financial-assistance, charity-care, payment-plan, or coverage information is subject to third-party criteria and change. Eligibility is determined by the provider, payer, government program, or other organization, not Maison Dexara. 6. Timelines and Third-Party Decisions Any timeline provided by Maison Dexara is a good-faith estimate based on the information and workload known at the time. Timelines may change because of incomplete records, client response time, volume, payer or provider delays, system outages, holidays, emergencies, third-party requirements, or expanded scope. Maison Dexara is not responsible for a missed payer, provider, court, collection, appeal, or governmental deadline unless a signed agreement expressly assigns that specific deadline to Maison Dexara and we have received all required information and authority in time to act. If a matter is urgent or time-sensitive, you must tell us in writing when requesting the service and obtain confirmation that the deadline is within our accepted scope. 7. Fees, Payment, Cancellations, and Refunds Prices and payment terms are stated on the applicable service page, checkout screen, booking confirmation, invoice, proposal, or signed agreement. Fees may vary based on service scope, record volume, complexity, additional locations, travel, mileage, third-party costs, expedited work, or requested add-ons. We will disclose and obtain approval for a material scope expansion before charging an additional professional fee. You authorize Maison Dexara and its payment processor to charge the payment method you provide for amounts you approve. Payment processors operate under their own terms and privacy practices. You agree to provide current and accurate billing information and to promptly address a declined or reversed payment. Recurring or monthly charges will be made only when the recurring amount, frequency, and cancellation terms have been disclosed and expressly authorized in a service-specific agreement or checkout process. Cancellation, rescheduling, deposit, no-show, and refund rules stated in the applicable booking confirmation, proposal, invoice, or signed agreement control. Unless that document states otherwise, fees for completed work and nonrecoverable expenses are not refundable to the extent permitted by law. Nothing in these Terms limits a refund or cancellation right that cannot lawfully be waived. If you believe a charge is incorrect, contact Maison Dexara promptly so we can review it. Initiating a payment dispute does not eliminate amounts properly owed or prevent either party from exercising lawful rights. Maison Dexara may pause work or withhold non-time-sensitive deliverables after reasonable notice when an undisputed payment is overdue, subject to applicable law, patient-safety considerations, contractual duties, and obligations concerning protected health information. 8. Information, Records, and Cooperation You are responsible for ensuring that information and documents you provide are accurate, relevant, lawfully obtained, and within your authority to disclose. You must not alter records deceptively, impersonate another person, submit information you are not authorized to use, or ask Maison Dexara to conceal, falsify, improperly code, or misrepresent a claim, service, diagnosis, authorization, or financial record. You agree to respond reasonably to questions and requests needed to perform the service. Delays or incomplete information may limit our findings, change the schedule, require a scope amendment, or make the service impossible to complete. 9. Privacy, Protected Health Information, and Secure Communications Maison Dexara’s Privacy Policy is incorporated into these Terms. It explains how personal information is collected, used, disclosed, retained, and protected. When Maison Dexara acts as a business associate, the applicable Business Associate Agreement and client instructions also govern protected health information. Do not submit medical bills, explanations of benefits, claim or policy numbers, diagnoses, medical records, Social Security numbers, complete payment-card information, or other sensitive information through a public contact form, public booking note, social-media message, or another channel that Maison Dexara has not approved for secure transmission. Use the secure intake or upload method we provide. Email, text messages, voicemail, virtual meetings, and online services can carry privacy and security risks. We may request that a conversation or document exchange move to an approved secure channel. You are responsible for providing accurate contact information and protecting access to your own devices, email, portals, and accounts. 10. Electronic Communications and Signatures You consent to receive service-related communications electronically at the email address or telephone number you provide. These may include appointment information, invoices, requests for records, service updates, security notices, and legally required notices. Marketing consent is separate and is not required to purchase a service. You agree that electronic records, checkboxes, typed names, electronic signatures, and other electronic actions may be used to demonstrate agreement when permitted by law. You are responsible for retaining copies of terms, confirmations, authorizations, and agreements provided to you. Contact us before completing a transaction if you require a reasonable alternative format. 11. Acceptable Use of the Website and Services You may use the website and services only for lawful purposes. You may not: - gain or attempt to gain unauthorized access to a system, account, record, form, portal, or network; - introduce malware, harmful code, automated attacks, or excessive traffic; - scrape, copy, reproduce, republish, sell, or commercially exploit website content or training materials without written permission; - interfere with the website, security controls, or another person’s use; - use the website or our name to mislead, defraud, harass, threaten, or violate another person’s rights; - upload material that is unlawful, defamatory, infringing, malicious, or outside your authority to provide; or - use Maison Dexara’s education, templates, reports, or recommendations to support fraud, improper billing, false claims, unlawful discrimination, or another illegal act. We may restrict access, remove material, or terminate use when reasonably necessary to protect Maison Dexara, our clients, patients, systems, intellectual property, or legal obligations. 12. Intellectual Property and Deliverables The Maison Dexara name, The Maison Dexara Firm name, Dexara ASCEND Methodology™, website content, branding, service descriptions, training materials, forms, templates, illustrations, reports, processes, and other preexisting or generalized materials are owned by or licensed to Maison Dexara and are protected by intellectual-property law. Subject to payment and any service-specific agreement, Maison Dexara grants the purchasing client a limited, nonexclusive, nontransferable license to use final deliverables internally for the purpose for which they were provided. You may share a patient deliverable with your provider, payer, authorized representative, attorney, or adviser for your personal matter. Provider clients may share deliverables internally with personnel and professional advisers who need them for the engagement. Unless a signed agreement says otherwise, you may not resell, publicly distribute, remove ownership notices from, create a competing commercial product from, or use Maison Dexara materials to train another consulting business. Clients retain ownership of their original data and records. Maison Dexara retains its preexisting tools, methods, templates, know-how, and generalized skills, subject to confidentiality, privacy, Business Associate Agreement, and deidentification requirements. 13. Third-Party Resources and Services Our website or deliverables may reference or link to providers, payers, government agencies, professional organizations, payment processors, scheduling services, financial-assistance programs, or other third parties. A reference is provided for convenience or education and is not an endorsement, guarantee, or representation that the third party will accept you, provide a benefit, or act in a particular way. Third parties control their own content, availability, eligibility rules, prices, privacy practices, security, and decisions. You should review their current terms and verify important information directly with them. 14. Confidentiality Maison Dexara will handle client confidential information in accordance with applicable law and any signed confidentiality, service, or Business Associate Agreement. You agree to protect Maison Dexara’s nonpublic pricing, methods, credentials, reports, templates, security information, and other confidential material marked or reasonably understood to be confidential. Confidentiality obligations do not apply to information that is public through no breach, was lawfully known without restriction, is independently developed without use of confidential information, or is lawfully received from a third party. A party may disclose information when required by law after providing notice when legally permitted. 15. Professional and Website Disclaimers Maison Dexara will perform paid professional services with reasonable care consistent with the applicable agreement. Except for that commitment and any express written warranty in a signed agreement, the website, general educational content, downloadable resources, and third-party links are provided “as is” and “as available.” To the maximum extent permitted by law, Maison Dexara disclaims implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and any warranty that the website or a third-party system will always be uninterrupted, secure, current, or error-free. No website statement, preliminary conversation, example, case study, estimate, or educational resource creates a guarantee. Results vary based on records, client action, payer rules, provider practices, contracts, applicable law, and third-party decisions. 16. Limitation of Liability To the maximum extent permitted by law, neither Maison Dexara nor its officers, directors, employees, contractors, or agents will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost business opportunity, loss of goodwill, or loss of data arising from these Terms, the website, or a service, even if advised that such damages were possible. To the maximum extent permitted by law, Maison Dexara’s total liability arising from a paid service will not exceed the amount you paid Maison Dexara for the specific service giving rise to the claim. For claims arising solely from free website use, Maison Dexara’s total liability will not exceed one hundred dollars. These limitations do not apply to liability that cannot lawfully be limited, and they do not excuse gross negligence, willful misconduct, fraud, or a party’s violation of duties that applicable law makes nonwaivable. Some jurisdictions do not allow particular exclusions, so portions of this section may not apply to you. 17. Indemnification To the extent permitted by law, you agree to defend, indemnify, and hold Maison Dexara and its officers, directors, employees, contractors, and agents harmless from third-party claims, losses, penalties, or reasonable expenses arising from your material breach of these Terms, unlawful use of the website or services, submission of information you were not authorized to provide, infringement of another person’s rights, or instruction that causes Maison Dexara to act unlawfully. This section does not require a consumer to indemnify Maison Dexara for Maison Dexara’s own negligence, willful misconduct, legal violation, or breach of duty. Additional indemnification obligations in a signed business agreement control for that engagement. 18. Suspension and Termination You may stop using the website at any time and may end a paid engagement according to the applicable cancellation or termination terms. Maison Dexara may suspend or terminate access or services after reasonable notice for nonpayment, material breach, abusive conduct, security risk, conflict of interest, loss of required authority, unlawful instructions, or another circumstance that makes continued work unsafe, unethical, unlawful, or impracticable. Maison Dexara may terminate immediately when delay would create a material privacy, security, legal, fraud, or safety risk. Upon termination, the parties remain responsible for amounts earned, work performed, approved nonrecoverable costs, return or destruction of information, and obligations that by their nature should survive. 19. Governing Law and Dispute Resolution These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Nonwaivable consumer rights and any law that must apply regardless of this choice remain unaffected. Before filing a lawsuit, the parties agree to make a good-faith effort to resolve the dispute informally. Send a written description of the concern, the service involved, and the requested resolution to revenue@maisondexara.com with “Legal Notice” in the subject line or to the mailing address below. The parties will allow 30 days for an informal response unless immediate legal action is reasonably necessary to prevent harm or preserve a deadline. Unless a signed agreement provides otherwise or applicable law requires a different venue, legal proceedings must be brought in a state or federal court with jurisdiction in Travis County, Texas. These Terms do not require individual arbitration and do not waive a right to use an eligible small-claims court. 20. Changes to These Terms Maison Dexara may update these Terms to reflect changes in services, systems, pricing practices, or law. The “Last Updated” date will identify the current version. Changes apply prospectively when posted or otherwise communicated and do not retroactively alter a signed agreement unless the parties lawfully agree. Material changes affecting an active paid engagement will be handled according to the applicable agreement and any notice or consent required by law. 21. Miscellaneous If a provision of these Terms is found unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. Headings are for convenience and do not limit meaning. You may not assign a paid engagement or transfer access to another person without Maison Dexara’s written consent, except as permitted by law. Maison Dexara may assign these Terms as part of a lawful merger, reorganization, financing, or sale of substantially all relevant assets, subject to applicable privacy and contractual obligations. These Terms, together with the Privacy Policy and any applicable signed or service-specific agreements, form the complete agreement concerning the website and the applicable service. They do not create rights for a person who is not a party, except for persons expressly protected under the limitation, indemnification, or other applicable provisions. Contact Maison Dexara Questions or legal notices concerning these Terms may be sent to: Maison Dexara Incorporated The Maison Dexara Firm 5900 Balcones Drive, Suite 31779 Austin, Texas 78731 Email: revenue@maisondexara.com Phone: (512) 612-5452 Fax: (512) 528-3617 Website: www.maisondexara.com Do not include protected health information, complete insurance identifiers, medical records, Social Security numbers, or payment-card information in an initial legal or service inquiry. Maison Dexara will provide a secure method when sensitive information is necessary.